Refund & Return Policy

Simple and clear guidelines for returns, exchanges, and cancellations

Last updated: January 2026

1. Overview

We aim to ensure your complete satisfaction with Cruzonic ELD products and services. This policy outlines how refunds, returns, and cancellations are handled for hardware devices and service subscriptions.

2. Subscriptions & Services

  • Month-to-month plans: You may cancel at any time. Service remains active through the paid billing period. We do not issue prorated refunds for partial periods already started.
  • Annual or prepaid plans: If offered, refunds for unused months may be issued on a prorated basis when required by applicable law or as stated in your contract.
  • Setup/activation fees and previously provided services are non-refundable.

3. Hardware Returns (PT30, PT40, and other devices)

  • Return Window: 30 days from delivery for a refund to the original payment method.
  • Condition: Items must be in like-new condition with all original packaging, cables, and accessories.
  • Non-Returnable: Damaged, modified, or missing-contents items may be rejected or subject to a restocking fee.
  • Defective/DOA: Contact us within 14 days for an exchange or warranty support.

4. Exchanges

If you need to exchange a defective item for the same model, contact us first to obtain instructions and an RMA (Return Merchandise Authorization) if applicable.

5. Return Process

  1. Contact support at support@cruzoniceld.com with your order number, reason, and photos (if damaged/defective).
  2. Receive return instructions and an RMA if required.
  3. Ship the item securely with tracking. We recommend insurance for high-value items.

6. Shipping Costs & Restocking

  • Customer is responsible for return shipping unless the item is defective, damaged in transit, or we shipped the wrong item.
  • We may charge a reasonable restocking fee for opened but non-defective returns, where permitted.

7. Refund Timing

Once your return is received and inspected, approved refunds are processed to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

8. Chargebacks

If you believe a charge is incorrect, please contact us first so we can help resolve it quickly. Initiating a chargeback may delay resolution.

9. Contact Us

Cruzonic ELD
30 N Gould St Ste R, Sheridan, WY 82801, United States
Phone: (307) 227-2181
Email: support@cruzoniceld.com